ABN Amro BPO to up headcount to 5,000

Economic Times
ABN Amro Central Enterprise Services (ACES), the BPO arm of ABN Amro Bank, is set to scale up headcount to 5,000 by June ’07, across its three locations in Chennai, Mumbai and Delhi. ACES is evaluating a number of tier-II cities and State capitals for further expansion. Paul Abraham, managing director, ACES, told ET in Chennai that BPO operations have grown to over 3,700 people, across Mumbai, Delhi and Chennai in the past four years, with an investment of about $50m in infrastructure, IT, staff and training. “We wanted to have critical mass at each of these locations. Having done that, we are thinking in terms of business continuity and disaster recovery,” Mr Abraham said. ACES would create mirror capacities at these centres and integrate operations at the work-flow level. If a disaster were to strike one location, the work would move to some other location seamlessly, he said. more...