Opinion: Why I don't trust offshore customer service

Silicon.com
How comfortable are you with giving your personal details to call centre staff in foreign countries? Simon Moores doesn't like it one bit. Something hasn't been quite right with the Barclays online banking site this week. As I write this column, I'll 'ping' it one more time to be sure - and the result is a 'no response from server' message, so all is not well in the wonderful world of online finance. Being curious as to the cause and wanting to know if a client payment had made its way by Bacs into my business account, I decided to call the Barclays helpline. This was answered by a pleasant young woman with an Indian accent, who requested my online account information. more...