BPOs help staff cope with stress

Economic Times
Blame the nature of the job, deadline pressure or customer expectations. BPO jobs undoubtedly involve high stress. Prashant Chawla, COO, Integreon, a Mumbai-based KPO, says that there are three types of stress an employee may experience — tight deadlines, repetitive nature of the job and late night shifts. Aashu Calappa, VP-HR, ICICI OneSource, says, “Everything gets measured and this puts employees under pressure.” Companies are now making efforts to help their employees cope with stress because it is an occupational hazard. For example, night shifts are rotated on a regular basis. However, deadlines can’t be controlled. more...