Why India Succeeds
Line56.com
As far as I know, Line56 is the only news outlet on the Internet or in the world of print that regularly presents both sides of the offshore outsourcing debate. We often speak to foreign vendors, as well as to U.S.-based vendors who are adding service capacity abroad. We acknowledge the cost benefits of IT and business process outsourcing (BPO), but we also feel obliged to point out some of the cant around these processes -- for example, Dell's repeated claims that they hire Indian call center agents because they are better than American agents, or industry claims that there are not sufficient number of educated Americans to pick up the IT slack. We have never advocated the rollback of offshore, just an open discussion of what offshore trends, taken to their logical conclusion, would mean in a global context. Right now, there's anything but an open discussion. more...
posted by OffshoreIT.com (Offshore Outsourcing Guide) @ 8:33 PM
1 comments
1 Comments:
While I agree that the American attitude is reflected well in this article, there is always an exception, and for those Americans wanting to succeed in the new age of IT Offshoring, I’d propose an attitude similar to one I experienced from a seasoned Manager at a large multi-national company.
He came into my office one day and said..” I have decided to stop worrying that moving some of our software development to India will cost me my job, rathe,r I want to be an integral part of making it a success. I can help with the Infrastructure set-up and Education. I can put myself into a position where I am indispensable to the company, and critical to the success of off-shoring”
This is what he did; he has visited India, loved it, and is just as valuable as any of the other R&D manager on the team. And if one day the company decides to move more projects offshore, his job will be safe.
It was a pleasure to see such enthusiasm, and that “non-typical” American attitude. America is a great county in many ways, but in Cultural Awareness, it has some catch up to do.
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