BT slams "bigots" who abuse Indian call centre staff

Silicon.com
BT has dismissed some of the "myths" around offshore outsourcing and claims some customers who complain about language difficulties with Indian call centres are just "bigots". BT's chief procurement officer Meryl Bushell, speaking today at the annual Chartered Institute of Purchasing and Supply conference in London, said the company will continue the offshoring drive that has delivered "substantial" cost savings and improved customer service. There are some bigots who are very rude. There are times I have been ashamed to be British. -- Meryl Bushell, chief procurement officer, BT She said: "The savings have been substantial - in the region of 40 to 60 per cent savings on everything we have offshored." more...