Bank of America plans BPO centre in Mumbai

Business Standard
Bank of America (BoA) is setting up its second outsourcing centre in India to undertake market research for its global capital markets and investment banking divisions. The centre, which is coming up at Andheri in Mumbai, will have a capacity to seat around 500 people. The second outsourcing centre is part of a move by the second largest bank in the US to cut costs. BoA’s first outsourcing centre at Hyderabad has grown to nearly 1,000-strong team since it began operations in mid-2004. The Hyderabad centre works on the bank’s corporate and consumer accounts . BoA’s business process outsourcing operations in India are implemented through a wholly owned subsidiary-Continuum Solutions. Continuum is part of BoA’s global delivery centre of expertise and manages the bank’s offshore outsourcing activities. more...