Outsourcing of Core Financial Services Functions Offshore on the Rise

CRM Today
While outsourcing of contact center and application services are relatively established, independent market analyst Datamonitor's ( DTM.L ) latest report on the subject " Global sourcing in European and North American Financial Services ," expects increasing performance in core financial services functions - such as mortgage processing, insurance underwriting, claims processing - to be outsourced to alternative offshore locations. "Offshoring of core competencies amongst financial services institutions in Europe and North America is increasing as confidence in the offshore markets - be it via vendor or an in-house offshore operations - is improving rapidly," says Anders Maehre, financial services Technology analyst at Datamonitor and author of the study. more...