Indian Outsourcing Companies Go After Best of Breed

AMR Research
When pursuing their business application strategies, companies must evaluate a threesome of vendors: suite vendors, best-of-breed point product vendors, and service companies offering to build custom applications. Companies must balance purchase, implementation, integration, and long-term support costs with the compromise between the ideal business process support and the delivered business process support. The Bottom Line: By developing their own intellectual property to support business processes, Indian service providers are changing the dynamics of the build versus buy equation by drastically reducing the cost of purpose-built software. What It Means: Services companies such as Cognizant, Infosys, Patni, Satyam, Tata Consultancy Services (TCS), and Wipro have built reusable frameworks that form the basis for business applications when deployed at a customer site. The customer buys a services engagement, and the service provider uses the framework as a starting point and higher level toolset for developing the resulting custom system (see the AMR Research Alert article “India Inc.’s Future: More High-Value Services” for examples). more...