Bush's Pro-India Stance Shows He's Got The Facts Right About Outsourcing

Informationweek.com
Legislative efforts to restrict the outsourcing of IT and other services jobs to India would hurt America more than they would help it. Most business people and economists know this, and it appears President Bush knows it, too. Amidst all the hyperbole about the so-called ruinous effects of offshoring, it's easy to forget that the U.S. enjoys a significant trade surplus in services with India--$1.8 billion, to be exact. "India is now one of the fastest growing markets for American exports, and the growing economic ties between our two nations are making American companies more competitive in the global marketplace," Bush said Wednesday in a speech to the Asia Society in Washington, D.C. In other words, a trade war with India is one of the last things America wants or needs. Fueled in part by income earned working for American tech companies, India's emerging middle class is spending its newfound wealth on the kind of products and services that are familiar to most of us: pizzas from Pizza Hut, washing machines from General Electric, computers from Dell. "India's consumers associate American brands with quality and value, and this trade is creating opportunities here at home," Bush said. more...

Cambridge Solutions named best performing BPO

Sify.com
Cambridge Solutions Ltd., the BPO division of Scandent Solutions, has been named one among the three ''Best Performing BPO Providers'' in the world and the 100 top ranking global services providers. The international survey and evaluation was conducted by Global Services media and neoIT, a leading offshore outsourcing advisory firm, a Cambridge release here said today. ''The Global Services 100 firms demonstrate a pattern of market leadership, innovation and outstanding customer service. They have exhibited balanced excellence in the way they run their operations, address client needs and manage their client relationships, as well as their human capital,'' the release said, quoting Rusty Weston, editor-in-chief, Global Services. ''This international recognition validates the success of Cambridge Solutions' unique strategic global outsourcing model,'' Chris Sinclair, Executive Chairman and CEO, Scandent Solutions, said, adding ''in today's economy, establishing a global services strategy is critical for all companies. more...

GM awards US$7 billion in IT outsourcing contracts

Infoworld
General Motors Corp. Thursday awarded IT contracts worth approximately US$7 billion over five years to six vendors, including Electronic Data Systems Corp., which is now responsible for most of GM's IT operations, as well as IBM Corp. and Indian offshore firm Wipro Ltd. The other winners of outsourcing deals from the automaker are Hewlett Packard Co., Capgemini and Covisint, a subsidiary of Compuware Corp. EDS will continue to have the most business at GM, but somewhat less than it has today, GM officials said in a statement, while HP and Capgemini will increase their existing business. IBM, Compuware Covisint and Wipro "will continue to be strategic IT partners to GM," the automaker said. It planned to offer more details about its IT plans later this morning. more...