Destination China

CNET Asia
Business process outsourcing (BPO) has become one of the key strategies for not only large multinational organizations, but also small and medium-size businesses. This is understandable as many organizations today look for a dynamic strategy to reduce their costs and increase returns on investments. BPO provides SMBs with another tool to improve competitiveness through focusing on core business activities and offering better and more responsive customer service. Smaller companies often do not have the scale to set up their own operations offshore in order to benefit from the low cost advantages available, so they leverage the consolidated scale of an outsourcing provider. Although BPO can take different forms, offshore outsourcing is an escalating trend among Asia-Pacific SMBs, and China, one destination for BPO, is catching on fast. In the outsourcing field, China is the biggest challenge in the future and the largest threat to India. With its vast population and fast-growing economy, the country has at least two strengths in the global outsourcing market: manufacturing and IT. more...