Outsourcers are anxious to safeguard your privacy

The Charlotte Observer
Ensuring the security of customer data and other sensitive information remains a top concern of U.S. companies increasingly sending call center and computer work to lower-wage nations. And it's a matter of survival for the foreign firms providing outsourcing services. "If you have even one minor breach that makes it into the press, it's over," said Rick Rossow, IT policy director at the U.S.-India Business Council in Washington. "It's not going to take a lot for companies to pull back." more...